Operations & After-Sales Support Services
An EV network is only as good as its customer support. If a charger is offline or a user is stuck, you need immediate resolution—not a ticket number that sits in a queue.
Gigforce provides comprehensive Operations & After-Sales Support for EV Stakeholders. We act as the hands, eyes, and voice of your brand on the ground, ensuring your customers always have a seamless charging experience.
What This Service Is Really About
We don’t just "maintain" chargers; we manage the experience. From fielding customer calls to dispatching technicians, Gigforce handles the full resolution loop.
1. 24/7 CMS Monitoring & Alert Response
- Real-time charger health monitoring
- Proactive fault detection
- Remote troubleshooting & resets
- Coordination with field teams for physical faults
We watch the dashboard so you don’t have to.
2. Vendor & Warranty Management
- Managing multiple OEM warranties
- RMA (Return Merchandise Authorization) handling
- Spare parts logistics & replacement
- Tracking vendor SLAs
We chase the vendors for you.
3. Field Support & Technician Dispatch
- On-ground fault rectification
- Hardware replacement & commissioning
- Connectivity issue resolution (SIM/Wi-Fi/LAN)
- Scheduled site inspections
Boots on the ground, anywhere you need them.
4. Customer Support (L1/L2)
- Helpline for EV user queries
- App & payment assistance
- Charging initiation support
- Complaint ticketing & closure
Helping your customers charge without frustration.
5. Inventory & Spares Management
- Strategic warehousing of critical spares
- Logistics for part movement
- Stock audits and replenishment
Right part, right place, right time.
Pan-India Operations Coverage
Gigforce operates across major cities and highways, ensuring that your EV network has consistent support everywhere.
Benefit from:
- Localized technician networks
- Regional spares hubs
- Unified process management
- Multi-language support caapbility
Your network grows, we scale with it.
Who This Service Is For
- Charge Point Operators (CPOs)
- EV Fleet Operators needing dedicated uptime
- Corporate & Office EV charging networks
- Residential Welfare Associations (RWAs)
Why Gigforce
Operational excellence is our product.
- Tech-enabled workflow management
- Data-driven decision making
- Proactive issue resolution
- Transparent reporting & analytics
Built for Scale
Managing 10 chargers is easy. Managing 1000 requires systems, processes, and a dedicated team. Gigforce brings that infrastructure to your business.
Focus on growing your network. We’ll handle the noise.
Streamline Your EV Operations
Don’t let operational headaches slow down your EV growth. Partner with Gigforce for reliable, scalable after-sales support.
Gigforce Operations—Keeping your network live and your customers happy.