Privacy Policy - Gigforce

This Privacy Policy ("Policy") describes how Gigforce Pvt. Ltd. ("Gigforce", "we", "our", or "us") collects, uses, discloses, and protects the personal information of individuals ("you", "your", "user") who access or use:

The Gigforce website and related web pages
The X24 mobile application available on Google Play Store
Any digital marketing forms, landing pages, or communication channels
Any services, tools, or platforms operated or provided by Gigforce

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

1. Definitions

For the purpose of this Policy:

"Personal Information" means any data that identifies or can be used to identify an individual.
"Processing" means any operation performed on personal data including collection, storage, use, transfer, or deletion.
"Third Parties" include vendors, service providers, partners, clients, or affiliates engaged to support business operations.

2. Information We Collect

We may collect the following categories of information:

A. Information Provided Directly by You

Full name, phone number, email address, address, pin code
Identity verification documents (if required)
Professional information, skills, experience, certifications
Business details, GST information (where applicable)
Information submitted through forms, surveys, job applications, or support requests
Communication content shared with our support or operations teams

B. Information Collected Automatically

When you use our website, app, or digital products, we automatically collect:

Device information (model, OS version, browser type)
IP address and approximate geographic location
Usage details, clicks, interaction patterns
Log data, error reports, and diagnostic information
Cookies, tracking technologies, pixels, and advertising identifiers

C. Information Obtained from Third-Party Sources

We may receive data from:

Digital marketing platforms (Google, Meta, LinkedIn, etc.)
Payment gateways and billing partners
Background verification or identity validation services
Clients or partner platforms with whom you engage for work or service
Analytics and performance tools

3. Legal Basis for Processing (Where Applicable)

We may process your information based on:

Your consent
Performance of a contract or pre-contractual obligations
Compliance with applicable laws and regulations
Legitimate business interests, including service improvement and fraud prevention

4. Use of Personal Information

Gigforce uses your data for the following lawful purposes:

To provide and improve services, including technician onboarding, allocation, project execution, and customer support
To operate and maintain the X24 mobile application
For identity verification, eligibility checks, and compliance purposes
To communicate service updates, alerts, project-related information, or operational requirements
To process payments, invoicing, and documentation
To enhance user experience through analytics, insights, and performance evaluation
To run digital marketing campaigns, targeted ads, remarketing, and lead generation activities
To protect against fraud, security threats, illegal activities, or misuse of services
To comply with legal obligations, audits, or regulatory requirements

5. Sharing and Disclosure of Information

We may share your personal information strictly on a need-basis with:

Authorized Gigforce personnel for operational activities
Clients or partners where your services or assignment is required
Vendors or service providers, including installation partners, logistics providers, verification agencies, payment processors, and IT/cloud providers
Analytics and advertising partners for performance measurement and targeted communication
Government authorities, law enforcement, or regulatory bodies as required under law
Professional advisors, including auditors, legal counsel, or consultants

We do not sell, trade, or rent personal data to any third party.

6. Data Storage, Retention & Security

We adopt reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, alteration, disclosure, or destruction.

Your data is retained only for the duration necessary to:

Deliver services
Comply with legal, regulatory, or contractual obligations
Maintain business records as required
Support audits, dispute resolution, or internal reporting

Upon expiry of retention requirements, data is securely deleted or anonymized.

7. Cookies, Tracking Technologies & Advertising

We use cookies, SDKs, scripts, and third-party pixels to:

Track website/app performance
Improve functionality and user experience
Measure marketing effectiveness
Deliver targeted advertisements

Users may disable cookies through browser or device settings; however, certain features may not function properly thereafter.

8. Your Rights

Subject to applicable laws, you may:

Request access to your personal data
Request correction or update of inaccurate information
Request deletion of your data (subject to lawful limitations)
Withdraw consent for processing
Opt-out of marketing communications
Request information regarding data sharing practices

To exercise these rights, contact us at: 📧 support@gigforce.in

9. International Data Transfers

If data is transferred outside India, we ensure that:

The receiving country or party adheres to adequate data protection standards
Appropriate contractual or technical safeguards are in place

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If such data is inadvertently collected, we will delete it upon request.

11. Third-Party Websites & Services

Our platform may contain links to external websites or services. Gigforce is not responsible for their content, security, or privacy practices. Users are advised to review their respective privacy policies.

12. Updates to This Privacy Policy

Gigforce may modify or update this Policy at its discretion. Revisions become effective when posted on the official website or app. Continued use of our services constitutes acceptance of the updated Policy.

13. Contact Information

For questions, concerns, or data-related requests, please contact:

Gigforce Pvt. Ltd.
204–205, Second Floor, Suncity Success Tower,
Golf Course Extension Road, Gurugram, Haryana – 122018, India
Correspondence Office: Innov8 C-17, 3rd Floor, Orchid Centre, Sector 54, Gurugram – 122002
📧 Email: support@gigforce.in / info@gigforce.in